It is our policy to ship your orders as rapidly and with the least added cost to you as possible.
All orders over $99 receive free shipping to the 48 states of the continental USA. Alaska, Hawaii, US Territories, and international customers pay only the actual shipping cost based on our real-time rate calculator that is built into this website.
Domestic orders under $99 are shipped at a flat rate of only $6.99!
We can (and often DO!) ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Some of our products cannot be exported outside the United States. Additionally, we will ship no products to these countries: Belarus, Cuba, Eritrea, Iran, North Korea, Syria, and Venezuela.
Our online inventory is updated in real-time. Even sales made in-person at our store location are updated on the website automatically at the same time. If the item is shown as in-stock, it is reserved for you and will be shipped immediately - usually within 24 hours. Sometimes, there may be a discrepancy between our online inventory and our actual physical inventory. This doesn't happen very often, but if you order an in-stock item that we don't actually have, you will be contacted with the details (and a ton of apologies).
Nelson & Co has thousands of items in-stock everyday - on this website and in our Greencastle store. Additionally, there are thousands more products offered that are out-of-stock, on backorder, or might be new and have not yet arrived in-store. When you order one of these items, you can expect it to be shipped to you automatically once it comes back in-stock. We're really good at this - when the item comes back in, our system knows who it belongs to and it tells us to ship your order immediately.
Unless specifically requested, orders that have some in-stock and some out-of-stock items will be shipped only when the entire order is available.
We sincerely appreciate your business. If you have any questions about our shipping process or policies, feel free to contact us any time!